The most important thing you will do as a manager is Driving the Bus, which is a metaphor that I like to use when discussing recruiting and team building. I recommend using the following Bus related questions to guide your hiring and team building:
- Where is the Bus going?
- Who should be on the Bus?
- Where should they sit?
- Who else can drive?
Each of these questions plays an integral role in building the team you go to battle with, and your long-term success.
In Part One, we talked about the pre-hiring process and in Part Two we discussed who to hire and fire. Part 3 focused on the kind of work your team members do and making sure they are in the best physical environment. Our final post discusses delegating control after you figure out Who Else Can Drive?
One of the most rewarding parts about being a manager is seeing your team succeed on their own merits. Successful product launches or sales pitches or service calls benefit everyone – the company, the manager and the team members.
So after you take a moment to revel in the glory, take another moment to think about who is ready to Drive Your Bus. Or Drive their Own Bus.
The best time for a mini promotion within the team is while the juice is still flowing from a recent success. You will have observed who contributed at what stages, who was the most engaged, and who did the most for other team members. So as you gear up for the next project, find a way to let that person drive the bus a little. As a kid, my dad would let me drive on the highway sitting on his lap while he worked the pedals. I was driving but under his guidance. Same idea here.
Here’s an example: If it’s a product launch, ask your star to run your version of the After Action Review, gathering feedback from the team and customers about the positives and negatives from the launch, then providing a verbal briefing to other managers or better yet to executives. This allows you to recognize the star’s contribution in front of the team and in front of your boss and their peers as well – which helps his career and your reputation as someone who develops high performers.
If that goes well, the next natural step is to ask the star to run the requirements gathering phase of the next product launch or a spin-off from the first product, which can be followed by overseeing the build process, then the Beta test, then the roll out. If all goes well, you have a new product manager, who can then help you identify the next person to spotlight.
Greyhound drivers on long trips switch off the driving duties to keep them fresh and focused, same with airline pilots and people like us on cross country trips to Wally World. Managers should do the same.